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See What Our Customers Have to Say!

 

Dear Alan,

We live in the Woodlands in Clinton and purchased a plasma and Bose surround sound system from you 3 years ago when we first moved into our new home. We have since enjoyed countless hours rooting for our Red Sox or Patriots or watching movies with our children.

Last week we went to play a DVD and though we could hear the DVD, we were not receiving a picture. My wife called over to Percy's yesterday and spoke to a gentleman named Steve Lauzonis who gave her a suggestion that he thought might work, that she could try when she got home. Unfortunately this answer did not work and today my wife called and spoke to Steve again. This time he initiated customer SERVICE that is almost unheard of in this day and age. He told my wife on the phone this morning that we could leave the store in about 20 minutes and was it ok if he stopped by and tried to fix our problem----WOW! He volunteered to make a house call on a customer from 3 years ago, and volunteered to do this in the same day because he knew the Holidays were upon us and he wanted us to be operational in case Santa delivered any DVD's.

Well Steve just left our home and we are once again fully working. He arrived with a smile, solved our problem, and left without presenting us a bill-----hmmmm is Steve Santa Clause? This type of service speaks volumes for Percy's and for Steve Lauzonis. You had a happy customer before Steve's WOW service, now you have a customer for life!

Thank you Alan and Steve.......Happy Holidays,

Paul & Stefanie from Clinton Ma.



Dear Mr. Birtz:

I am writing to let you know about the excellent service I recently received on a home theater installation. The entire team from Percy's did a great job, from sales to pre-wiring to installation.

In particular, I would like to note the outstanding job Paul Thibeault did in our home. He expertly set-up several different systems on two levels of our house and made sure that things were working before he left. In addition, he answered all my questions in language I could actually understand and patiently explained how to operate the equipment. I truly feel that he went above and beyond the call of duty in setting up our home theater systems and he really helped us feel more settled in our new home.

We may well be in the market for more home electronics in the future and certainly one of the reasons we will be back at Percy's is the high level of service Paul provided.

Regards,

Jim from Northboro Ma.


Dear Percy's,

I purchased an entire kitchen from Percy's.A refrigerator, range, microwave, and dishwasher.Everything was delivered on time and was exactly what I wanted.Any small problems that I had were handled quickly and efficiently.Great Sales crew, service crew, and a friendly staff to help you to get everything you need.I highly recommend Percy's!

Thanks,

Lisa

My Integra Pre-amp was received.  I will be hooking it up Monday.  But, even before that I want to complement you on the incredible effort that you went through in double packing the unit for safety during shipping.  A terrific job, and many thanks for that.

Herb


Dear Percy's, We decided to "make the move" and purchase a new TV ......and are we glad that we chose Percy's ! Both Jeremy [our salesperson] and Alan [the Owner] came over to our house, suggested, and never pressured. They helped us pick out a beautiful 52" SHARP LCD....that is awesome !! They helped us with installation. In fact, we had a question Friday night when our son was trying to watch a DVD....I called Jeremy on his cell phone and he got back to me and answered my question right away ! Alan followed up to see if everything was satisfactory with the TV. The service and genuine care/follow up was second to none ! We were totally satisfied with our Percy's experience. If you're considering making that new TV "move".. do it - and go to Percy's right away, you will be glad you did !!!

Sincerely, Lisa and Bill, Worcester, MA





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